What to do if you have lost a library book
You are responsible for all items on loan in your name and will be expected to cover a replacement cost for any lost, misplaced or damaged items (see library regulations).
Contact Library Services as soon as possible if:
- You cannot find a book which you have borrowed from the Library
- The book you borrowed has been damaged while on loan to you
- You have returned a book, but it still appears on your library account
- You have a book on your library account which you believe you have never borrowed
We will investigate the matter for you and advise you when the item is either located, confirmed lost, or we have examined any damage to it. On rare occasions we may ask you to make an appointment with the User Services Manager to discuss the incident further.
If a book is found, it will be returned from your account immediately. If, after additional searches, the book is still missing, we will send you a bill letter and add the replacement cost to your library account.
You can make the payment by signing in to your library account on Library Search, or via bank transfer, or in cash at any of the Imperial libraries. We are unable to accept replacement copies of the book.
Any total charges over £10.00 will automatically block your account from further borrowing and renewals until paid.
Please note, if you fail to respond to our query regarding a lost, missing or damaged item, we will pass the matter to the College Finance Office who will invoice you for the replacement cost. This will incur an additional administration charge of £30.00 as well as the replacement cost.