Change or reset a password
Change a password
To change your password you can press the CTRL, Alt and Delete keys simultaneously and select Change a password... using any Windows PC on an Imperial College London campus.
Alternatively, if you are not using a Windows PC or are off campus, you can change your password online:
- Go to Change your password.
- Enter your username and password (even if the password has expired). Your web browser may automatically complete the Password field for you.
- Click Change your password to set a new one. It is good practice to change your password regularly to keep your information safe and secure.
For guidance on setting strong and memorable passwords, go to Secure and strong passwords.
As a member of College you are required to change your password at least once a year. If you have elevated access privileges (access to College's systems), you are required to change your password every 90 days. You will be notified via email (send by the IT Security Officer, firstname.lastname@example.org) when your password is due to expire.
Reset a lost/forgotten password
Student applicant/new student (up to one month)
During the application process and for one month only after starting your course at Imperial, you can reset your password for the Student e-Service by selecting Forgot your password at Password change and entering your name, date of birth and College Identifier (CID) found on official correspondence from College (on your new College ID card if you are new student).
Member of staff/student
All new members of staff and students are required to activate their account when they first receive the details. As part of this process, you are prompted to set security questions. If you have not already set security questions, simply complete and save the Set Security Questions online form (Not accessible via Microsoft Edge). This should take less than one minute.
Once you have set your security questions, you can reset your password from any location with an Internet connection at any time by visiting Password change and follow these steps:
- Enter your username and select Forgot your username and password.
- Enter your College Identifier (CID), College ID card number (both found on your College ID card) and your date of birth.
- Answer one of the three security questions.
- Change your password.
If you are applying for a job at Imperial and have forgotten your password, reset it by entering your email address in the Job applicant system.
Member of ICT department
Office 365 password management
As a member of ICT you are eligible to sign up to Office 365 password management. Office 365 offers you an alternative way to reset or change your password should you forget it. This new service is currently only available to ICT staff members as a pilot programme, with the hope to extend this service to all imperial staff and students in the future.
Before you can use this new feature, you will first need to register online. Please complete the registration process using your existing email@example.com and College password.
As part of the registration you will need to choose and set up an authentication method. You can choose to have an access code sent to your phone or an alternative email or you can create security questions in the event that you forgot your password. We strongly suggest you choose at least two methods when registering.
How to reset/change your password
Once you have completed the registration process and set up your preferred authentication methods, you can reset your password from any location with an internet connection and at any time by visiting reset my password and following the instructions.
To change your password when you are outside of the College network go to change password enter your username as firstname.lastname@example.org. You will then be asked to enter your old password before creating your new password.
Problems changing or resetting passwords
If you have a problem changing or resetting your password, contact the ICT Service Desk by telephone only. For security reasons, we do not correspond over email regarding passwords.